Highgate Heating London

Like many busy trades and maintenance businesses, the phones started ringing early and rarely stopped.

A typical day would begin around 8am with a steady flow of new enquiries coming in throughout the day, alongside ongoing communication with existing customers, suppliers and the team on site.

Before working with Your Office & PA, missed calls were becoming a real concern.

When you’re working on jobs, coordinating multiple trades and managing suppliers, it’s impossible to answer every call immediately — but missed calls often mean missed opportunities.

John needed a solution that ensured every customer enquiry was answered professionally, without adding more pressure to the working day.

Highgate Heating & Plumbing Services became a client of Your Office & PA in 2012.

The setup process was straightforward and the transition was quick, allowing John to confidently hand over the responsibility of managing incoming calls to our team.

Our receptionists now answer calls on behalf of the business, take accurate details from customers and ensure enquiries are passed across promptly and professionally.

“Working with you has been a joy. The integration didn’t take long at all and in what seemed like no time I could fully trust your team to handle all the calls competently and professionally.”

Having a professional receptionist answer every call immediately has helped ensure customers feel listened to and reassured from the very first interaction.

With calls being answered consistently and professionally, John has been able to focus more on running the business, managing projects and supporting his team — without worrying about losing new enquiries.

“The clients feel heard and appreciate that whatever issue they’re experiencing has been addressed and that they can carry on with whatever else needs their attention.”

Over the years, the business has continued to grow steadily, with reliable communication and organised call handling playing an important role in that growth.

“Our business has seen steady growth year on year and your team play a big part in that as it’s brought a sense of order.”