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Business Owners At Your Office & PA Sarah Basey and Gordon Finlay
Business Owners At Your Office & PA Sarah Basey and Gordon Finlay
Jenny Nolan, Manager and Andrew Lee, Operations Director
Jenny Nolan, Manager and Andrew Lee, Operations Director

Company Overview

We are not a call centre. We are a professional team of PA’s who specialise in offering flexible, friendly and interactive virtual phone answering services to suit our customers’ needs.

Most of our customers are just like us, owner managed companies who are passionate about providing a high level of care and customer support, and this often starts with answering the phone correctly.

How We Started:

Your Office & PA started its telephone answering service in 2007. At this time the company was owned by a large international marketing company. The virtual phone answering service was introduced to offer call answering and virtual office PA services to the network of marketing consultants across the UK, many of which were already using a telephone answering service but were dissatisfied with the “call centre” impersonal service they received.

Your Office & PA was formed to offer the consultants a professional and friendly service, using PA’s that they could talk to and get to know as part of their team. A bespoke online system was developed that allowed the PA’s to log all messages and calls for each consultant, enabling them to easily pick up and respond to their messages accurately and quickly.

By early 2008 Gordon Finlay, Managing Director, was asked to look at the potential of launching the Your Office & PA system to businesses outside the marketing consultants network. At this point Sarah Basey joined the team as a marketing and operations manager to work with Gordon to launch the business.

By November 2008 Your Office & PA was growing in customer numbers month by month. Gordon and Sarah felt that the company was being held back by its position as a small concern within a large marketing company. In December 2008 a harmonious management buyout took place and Gordon and Sarah took complete ownership of the company. They ran the business together for 12 years until Gordon’s retirement in 2021.

Our Company Today

Sarah now runs the business full time (with the support of her team), and still works hands-on when required managing the day-to-day work.

The business has come a long way since there was just the two of them juggling telephone answering and PA work with running and developing the business. Although there are no plans to change the hands-on approach, these days Sarah is supported by two Directors (Chris Basey and Andrew Lee), Administration Manager (Jasmin Zamir) and Office Manager (Jennifer Nolan) and an excellent team of PA’s, who have been trained to meet their high standards.

Being an owner managed business, we have much in common with our customers. We understand the importance of making a good first impression and we understand the value of phone calls from customers or new prospects.

We’re passionate about our business and strive to offer a flexible service that meets the needs of our customers. We don’t believe in “one size fits all” and we work closely with businesses understanding their requirements and training the PA’s to deliver great service.

Find Out What Our Customers Say...

Real Testimonials, From Real People, Who Are Real Customers...

They act as the invisible glue that holds my company together, letting us get on with travelling the country…

Paul Baron, Innovar, Warwick – Customer Since 2009

I know that I won’t miss out on valuable new enquiries

Shakeel Akram, Abbey Estate Agents, Essex – Customer Since 2011

All the benefits of having my own receptionist - but without the costs.

Owen Gigg, Pacific Wizard, Runcorn, UK and Queensland, Australia – Customer Since 2008

The team are bright and do so much more than just answer the phone…

Simon Tolson, Rumsey Holiday Homes, Poole – Customer Since 2012

We trust them implicitly and they have become an important part of our business

Helen Wood, Simply Team, London SW12 – Customer Since 2013

A fantastic service… suits my small business perfectly

Kevin Anderton, KK Catering, Stockport – Customer Since 2008

Since using Your Office & PA our business has grown from strength to strength

Daren Casey, E Sup, Guilford – Customer since 2009

It’s great to deal with people with personalities

Terry Smart, Chestnut Products, Stowmarket – Customer Since 2009

We regularly receive compliments stating how professional they are

David Morse, Benson Watkins Solicitors, Surrey – Customer since October 2014

Our PA’s are a vital part of our business

Kamran Nuyani, Travel Force, Ilford – Customer Since 2012

I now have far more time to myself and to spend on business development

Jeffrey Avery, Avery Associates, Surrey – Customer Since 2015

Long gone are the days of steering with my knees!

John Reed, Langshott Landscapes, Horley- Customer Since 2013

Thank you for a great service

Andrew Hicklin, Sterling Pipework, Chesterfield – Customer Since 2010

Wish I had known about this company years ago

Vicky Ingram, Underfloor Heating, Kent – Customer Since 2015

It Really Is Simple, So Let's Get Started

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