Your Office & PA was formed to offer the consultants a professional and friendly service, using PA’s that they could talk to and get to know as part of their team. A bespoke online system was developed that allowed the PA’s to log all messages and calls for each consultant, enabling them to easily pick up and respond to their messages accurately and quickly.
By early 2008 Gordon Finlay, Managing Director, was asked to look at the potential of launching the Your Office & PA system to businesses outside the marketing consultants network. At this point Sarah Basey joined the team as a marketing and operations manager to work with Gordon to launch the business.
By November 2008 Your Office & PA was growing in customer numbers month by month. Gordon and Sarah felt that the company was being held back by its position as a small concern within a large marketing company. In December 2008 a harmonious management buyout took place and Gordon and Sarah took complete ownership of the company. They ran the business together for 12 years until Gordon’s retirement in 2021.
Our Company Today
Sarah now runs the business full time (with the support of her team), and still works hands-on when required managing the day-to-day work.
The business has come a long way since there was just the two of them juggling telephone answering and PA work with running and developing the business. Although there are no plans to change the hands-on approach, these days Sarah is supported by two Directors (Chris Basey and Andrew Lee), Administration Manager (Jasmin Zamir) and Office Manager (Jennifer Nolan) and an excellent team of PA’s, who have been trained to meet their high standards.
Being an owner managed business, we have much in common with our customers. We understand the importance of making a good first impression and we understand the value of phone calls from customers or new prospects.
We’re passionate about our business and strive to offer a flexible service that meets the needs of our customers. We don’t believe in “one size fits all” and we work closely with businesses understanding their requirements and training the PA’s to deliver great service.
Your Office & P.A. Professional Team
Our PA’s are recruited from high calibre candidates with experience in office roles. The whole team is based at the company’s office in Cheshire. All PA’s are trained and supervised by Gordon and Sarah who encourage a “can do” attitude supported by a friendly and professional manner.
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