We are not a call centre. We are a professional team of PA’s who specialise in offering flexible, friendly and interactive virtual phone answering services to suit our customers’ needs.
Most of our customers are just like us, owner managed companies who are passionate about providing a high level of care and customer support, and this often starts with answering the phone correctly.
How We Started:
Your Office & PA started its telephone answering service in 2007. At this time the company was owned by a large international marketing company. The virtual phone answering service was introduced to offer call answering and virtual office PA services to the network of marketing consultants across the UK, many of which were already using a telephone answering service but were dissatisfied with the “call centre” impersonal service they received.
Your Office & PA was formed to offer the consultants a professional and friendly service, using PA’s that they could talk to and get to know as part of their team. A bespoke online system was developed that allowed the PA’s to accurately and quickly log all messages and calls for each consultant, enabling them to easily pick up and respond to their messages.
By early 2008 Gordon Finlay, Managing Director, was asked to look at the potential of launching the Your Office & PA system to businesses outside the marketing consultants network. At this point Sarah Basey joined the team as a marketing and operations manager to work with Gordon to launch the business.
By November 2008 Your Office & PA was growing in customer numbers month by month. Gordon and Sarah felt that the company was being held back by its position as a small concern within a large marketing company. In December 2008 a harmonious management buyout took place and Gordon and Sarah took complete ownership of the company.
Our Company Today
Gordon and Sarah run the business full time and still work hands-on when required, answering calls and managing the day-to-day work. The business has come along way since there was just the two of them juggling virtual phone answering and PA work with running and developing the business. Although there are no plans to change their hands on approach, these days they’re supported by an Operations Director (Andrew Lee) and Office Manager (Jennifer Nolan) and an excellent team of PA’s, who have been trained to meet their high standards.
Being an owner managed business we have much in common with our customers. We understand the importance of making a good first impression and we understand the value of phone calls from customers or new prospects.
We’re passionate about our business and strive to offer a flexible service that meets the needs of our customers. We don’t believe in “one size fits all” and we work closely with businesses understanding their requirements and training the PA’s to deliver great service.
Your Office & P.A. Professional Team
Our PA’s are recruited from high calibre candidates with experience in office roles. The whole team is based at the company’s office in Cheshire. All PA’s are trained and supervised by Gordon and Sarah who encourage a “can do” attitude supported by a friendly and professional manner.
Find Out What Our Customers Say...
Real Testimonials, From Real People, Who Are Real Customers...
They act as the invisible glue that holds my company together, letting us get on with travelling the country…Paul Baron, Innovar, Warwick – Customer Since 2009
I know that I won’t miss out on valuable new enquiriesShakeel Akram, Abbey Estate Agents, Essex – Customer Since 2011
All the benefits of having my own receptionist - but without the costs.Owen Gigg, Pacific Wizard, Runcorn, UK and Queensland, Australia – Customer Since 2008
The team are bright and do so much more than just answer the phone…Simon Tolson, Rumsey Holiday Homes, Poole – Customer Since 2012
We trust them implicitly and they have become an important part of our businessHelen Wood, Simply Team, London SW12 – Customer Since 2013
A fantastic service… suits my small business perfectlyKevin Anderton, KK Catering, Stockport – Customer Since 2008
Since using Your Office & PA our business has grown from strength to strengthDaren Casey, E Sup, Guilford – Customer since 2009
It’s great to deal with people with personalitiesTerry Smart, Chestnut Products, Stowmarket – Customer Since 2009
We regularly receive compliments stating how professional they areDavid Morse, Benson Watkins Solicitors, Surrey – Customer since October 2014
Our PA’s are a vital part of our businessKamran Nuyani, Travel Force, Ilford – Customer Since 2012
I now have far more time to myself and to spend on business developmentJeffrey Avery, Avery Associates, Surrey – Customer Since 2015
Long gone are the days of steering with my knees!John Reed, Langshott Landscapes, Horley- Customer Since 2013
Thank you for a great serviceAndrew Hicklin, Sterling Pipework, Chesterfield – Customer Since 2010
Wish I had known about this company years agoVicky Ingram, Underfloor Heating, Kent – Customer Since 2015