Customer since 2017
Location: Bradford, West Yorkshire
Airedale Fencing Ltd
When you install fencing and gates for schools, the phone always rings at the worst moment: halfway through setting a post, driving between sites, or with a gate operator in pieces. Your Office & PA answers Airedale Fencing’s calls, so every caller gets a proper welcome. The team get a clear message they can act on.
About Airedale Fencing
Airedale Fencing Ltd is a Bradford fencing contractor. The team supply security fencing, manual or automated gates, plus access control. They also service and repair gates in line with Gate Safe guidance.
Most of the work is for academy trusts and schools, with main contractors, facilities managers and commercial sites across Yorkshire making up the rest. Every installer is Enhanced DBS checked. The business is CHAS, Gate Safe and ADIA registered.
A normal day mixes installations, site surveys, breakdown callouts with quotes. On top of that comes a steady stream of calls: new enquiries, schools reporting a gate fault, suppliers chasing deliveries.
Before Your Office & PA, every call came straight to the team on site or in the van. Either the job stopped to take it, or the phone rang out. A school with a gate stuck open, or a contractor wanting a price, could end up on voicemail.
Enquiries were missed or answered late. Callers did not always get the first impression Airedale wanted to give.
Calls were landing on us halfway through a job or in the van. Either the work stopped, or the caller didn’t get answered.
Why Airedale Fencing Chose Your Office & PA
Airedale wanted every call answered by a real person in the company’s name, without paying someone to sit by the phone all day. Your Office & PA was simple to set up. It fitted around the way the business already worked.
Your Office & PA answers the phones, takes the caller’s details, then passes the message straight through. The team know who rang, what it is about, how urgent it is.
Instead of trying to talk through a quote on a noisy site, the team ring back when they can give the caller their full attention. Enquiries keep moving while the work on site carries on.
Day to day it just works. The calls get answered properly, the message comes through, we ring back when we can give it our full attention.
Results and Impact
Fewer enquiries now slip through the net. Every caller gets a proper greeting from someone who can take their details.
For a small business balancing site work with the phone, it takes the pressure off. The team can concentrate on the job in front of them, knowing the calls are covered.
“We’re always reachable, without having to stop work to be reachable.”
“If you’re a contractor out on site all day, worried about missing calls, give Your Office & PA a proper go. It takes the pressure off. The phone always gets answered.”
Marc Beardsley | Managing Director, Airedale Fencing Ltd
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