Order Taking & Payment Processing
Our Experienced Receptionists Can Easily Process Over The Phone Orders And Payments…
If you’re an online business or a company that processes orders or payments over the phone, then you’ll want to make sure that you and your team are always ready to take an order or payment, without delay, without engaged tones or answering machines.
You want to make it as easy as possible for customers to give you their money.
You see, the growth of online shopping has made consumers impatient. If they can’t get what they want, when they want it, with your company, then many will simply move onto the next one.
Even if your business is a purely online offer without physical business premises, providing a way for potential customers to quickly ask a question or take their order over the phone, is a proven way to increase sales.
We can work with your systems answering questions, taking orders and processing payments over the phone. Adding a phone number and the option to place an order over the phone also has the added benefit of giving your company an established (and therefore trustworthy) image and gives nervous consumers the confidence to spend their money with you.
Here’s some examples of the type of ordering and payment work we complete…
- Online Car Spares Company- Using an online ordering website and logging in through Sage pay, we process orders and payments. We also handle customer questions, chase suppliers and deal with delivery problems
- Online Supplements and Health Products Company– we integrate with their bespoke software so we’re able to take orders and payments over the phone
- Solicitors Practice- using an e-terminal we are able to take fee payments over the phone from clients
- Medical Supplies Company– we take details of orders on their order form and process payment details
- Supplier of Woodfinishes– using their online ordering system we process orders and send invoice or take payments
- Minibus Hire Company – We take bookings, deposits and balance payments over the phone
Through online systems and payment terminals, our team can work with your company just as if we were based in your office… and we’re much cheaper, and much less hassle than you employing an extra person to help you out!
If you’re not sure whether this would work for your business then why not take advantage of our FREE, no obligation, 14 day trial so you can discover the benefits for yourself.
If you’re interested in finding out if we could work with you as part of your team, please don’t hesitate to call Gordon or Sarah on 0800 433 40 30, or click here >> “Start Your Free Trial”
And here’s some proof from a very successful online business…
“Since Using Your Office & PA Our Business Has Grown From Strength To Strength”
“They are more than just a call answering service; they are part of our business. Customers call and are greeted with happy, helpful staff that not only take messages and filter calls but are able to process orders, take payments, check stock levels and provide contact information for suppliers.
Due to the way the teams are structured they continually learn about our business, our customers, our products and procedures. Quite often a customer will have called with a query and rather than receiving a message asking us to call back we are greeted with a message that tells us the query, how they resolved it and that no further action is required on our part. If they are unsure they call and ask.
Over the years we have changed our IT infrastructure to more complex systems yet this has never fazed Your Office & PA, they have embraced the changes and worked with us to ensure a continual smooth operation.
It really is a remarkable situation when a company 100’s of miles away from our main office can operate seamlessly as if they are in the office next door, and to think that we are one of many companies they do this for, it really is a testament to the staff and management at YOPA.
If your customers are of importance to you, then you can’t go wrong putting them in the hands of Your Office & PA.”
Daren Casey, E Sup, Guilford – Customer since 2009