Telephone Answering Services for Small Businesses
We never miss any calls now; we get an overview of any messages left from our customers and we have been able to focus more time on growing the business
Lia Biddulph, Big Brother All Security
Managing a small business involves handling a wide range of responsibilities. Phone calls can easily go unanswered when you're dealing with customers, handling paperwork, or simply focusing on the job. But unanswered calls can lead to missed enquiries, lost sales, or frustrated clients.
Your Office & PA provides a professional, affordable way to stay on top of your calls. Our telephone answering service is designed for small businesses that want to be more responsive without hiring extra staff. Every call is answered by a trained UK-based receptionist, creating a polished and reliable first impression for your customers.
Why Small Businesses Choose Your Office & PA
Never miss a call again - We make sure your phone is answered when you’re unavailable. Every call is handled promptly and professionally, so you never miss an enquiry, booking, or opportunity.- No need to hire staff - Our service gives you the support of a professional receptionist without the cost or commitment of taking on an employee. It’s a simple way to stay responsive while keeping overheads low.
- Professional, friendly receptionists - Your calls are answered by experienced, UK-based receptionists who create a great first impression and make every caller feel valued.
- Flexible call cover - We provide the level of support that suits your business. This could be every day, a few times a week, or only when you’re tied up.
- Simple pricing with no hidden fees - Our pricing is clear and transparent, so you always know what you’re paying for. No long contracts, no surprises.
- Free 14-day trial - Try the service with no pressure or obligation. Experience the benefits first-hand and see how we can help you stay in control of your calls.
Ready to Take the Pressure Off?
You don’t need to hire extra staff or worry about missing important calls. With Your Office & PA, you can protect your time, maintain a professional image, and stay responsive to customers—all at a fraction of the cost of employing someone in-house.
Or give us a call on 0800 433 40 30 to find out more.
Support That Feels Like Part of Your Team
When you’re focusing on your work, managing customers, or simply taking a well-earned break, we’re here to keep your business running smoothly. Our friendly, UK-based receptionists answer your calls as if they were part of your in-house team, greeting customers in your business name, taking accurate messages, and passing them on promptly.
You stay in control, your customers feel valued, and your business continues to run professionally, even when you’re not available to take the call yourself.
We can:
- Answer calls promptly and professionally in your company’s name
- Taking detailed messages, answering questions and passing messages on by email or text
- Provide basic information to callers
- Offer cover during meetings, holidays, and busy periods
- Help you manage enquiries without distraction
Built Around the Needs of Small Business Owners
We work with a wide variety of small businesses, including:
- Tradespeople and contractors
- Online retailers and eCommerce stores
- Consultants and freelancers
- Professional service providers
- Local shops and independent businesses
- Creatives, designers, and marketers
- Start-ups and growing enterprises
Our service helps you stay connected with customers while you’re on the road, working on-site, or based in a home office. It’s a simple way to protect your time and stay focused.
For more information take a look at our telephone answering blog here:
Never miss a call again
Request Your FREE Information Pack Here…
To find out more you can request our FREE Information Pack “Here’s How You Could Save Money And Win More Business” which includes everything you need to know, how the call answering service works, how to get started and how much it costs.
What Type Of Businesses Will Benefit From Telephone Answering Services?
A telephone answering service is a business that receives incoming calls for other companies or individuals. Your Office & PA (based in the UK and established since 2007) takes calls for businesses when they’re too busy or unable to take the calls themselves, or perhaps they simply wish to offer their callers a professional reception service without the cost of employing a receptionist themselves.
Any business that receives phone calls from customers, prospects or colleagues can benefit from our telephone answering service.
Below are examples of a few businesses that may find our service particularly useful…
You may already have reception or admin staff who answer your calls, but what happens when they’re already dealing with a call, away from their desk, on holiday or off sick? You can divert your calls to our reception team when you or your staff are unavailable or simply too busy. You can choose to use our flexible service just for overflow calls (when your line’s engaged or is not answered within a certain number of rings), to help cover periods of staff absence or you can divert all calls. The choice is yours and YOU are in control.
If staff members are taking time off then you may need support for a short period of time to help answer your calls, take messages, process payments or complete over the phone or online orders. Our remote telephone reception service can fill the gap. We have no minimum contracts and a flexible service that makes us the perfect solution for short term cover.
Whatever the size of your business you’ll have times when your reception staff can’t handle the call volume. We can pick up overflow calls and even patch them through to the right person. Your customers won’t even realise their call has been answered off site.
If your business requires you to be away from the office for most of the day (for example if you’re a plumber, mobile hairdresser or consultant), then a telephone answering service will not only ensure you don’t miss a call, but will also help you provide improved service to your customers as you won’t have to worry about answering the phone for a new prospect when you’re in the middle of an important job for another customer.
Make sure you never miss a call from a valuable customer or a new prospect. Divert your calls to your our receptionists when you’re not available to take a call or when you’re already on the line. Like many start up businesses you’ll be closely watching the pennies. Our flexible service is a perfect way for you to carefully manage your budget whilst ensuring that you never miss that important call. After all, you don’t want to waste money generating leads only to then miss the call!
If you’re investing in marketing then you need to know whether your money has been well spent. We can carefully log all your enquiries by source to make sure you know which advertising method is working the best; we can even provide you with different telephone numbers to test different campaigns.
We can send out information on your behalf. We’ll take the callers details (send you these in a message) and send them the information they have requested (by email or post) without you having to lift a finger!
Easy Set-Up Process
Our telephone answering service is quick and simple to set up. Within a few hours you could be enjoying the great benefits of our service.
Click below to get an idea of how your telephone answering service would work. For further information feel free to contact us by filling in our online enquiry form or calling to speak to Chris or Andrew on 0800 433 40 30. You can also find further information by visiting our FAQ’s page.
It Really Is Simple, So Let's Get Started
To get started on your FREE 14 day no obligation trial simply fill in our online form or call 0800 433 4030