Call Divert Instructions
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I found the service very convenient just to switch the divert on and off when I am otherwise engaged in meetings or am spending quality time away from the office with my family...
Philip Nicklin, Cloud 9 Visualisation Ltd
Here’s How To Divert Your Telephone Lines To Your Office & PA…
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To start using our Call Handling Service, first you need to learn how to divert your phones, and then decide which type of divert you’d like to use. The information below explains your call routing options and the process for diverting your lines.
If you’ve never used a call forwarding service on your lines before then you may need to set up the call routing service with your service provider.
Contact your service provider and request to have call forwarding divert facility added to your line. This may take 24 hours to go live. The cost for this new facility is around £5 per quarter (depending on your service provider).
Once you have the call forwarding and divert facility set up you’ll be able to choose from the following options.
- Divert your phones when your line is engaged (instead of an engaged tone your caller will be diverted to us and we’ll answer the call in your company name and take a message)
- Divert your calls when you’re unable to answer. This option will divert your phone if the phone rings out unanswered for a certain number of rings (normally around 15 seconds)
- Divert all calls so they come straight into us and don’t ring out at all on your lines. If you require help to have your divert activated we can assist prior to you starting your Free Trial 14 Day Trial
To divert all calls – recommended option if your office is unmanned
- Press *21* and enter the DDI number that we’ve provided you with (this is the phone number your calls will be diverted to).
- Press # to complete the action
- To check that the diversion has activated press *#21#
- To cancel the diversion press #21#
To divert calls unanswered within 15 seconds
- Press *61* and enter the DDI number we provided you with for call diversion
- Press # to complete the action
- To check the divert is activated press *#61#
- To switch off this divert press #61#
If you choose this option only (with no other diverts activated) callers will hear an announcement from BT advising them that their call is being diverted. This announcement can be removed. Just call BT and ask them.
To divert calls when your phones line is busy
- Press *67* and enter the DDI number that we provided you with for diverting your calls
- Press # to complete this action
- To check the divert has activated press *#67#
- To switch off this divert pre #67#
If you’re office is staffed then we recommend that you set up both the diversion on engaged tone AND diversion on unanswered within 15 seconds. This way you can be certain that you’ll never miss a call.
The cost of diverting your calls (UK)
Calls diverted from your lines will be charged at the normal rate and will appear on your usual phone bill.
If you are a Telewest or Virgin Media customer and the BT instructions haven't work for you, then please try the sequences below for call routing services. We have found that these sometimes change for different areas of the country. You may need to contact your service provider to advise you on the diversion numbers for your area.
To divert all calls – recommended option if your office is unmanned
Press *70 number # (note- there is only one * used)
To divert calls unanswered within 15 seconds
Press *76 number #
To divert calls when your phones line is busy
Press *71 number #
If you’re office is staffed then we recommend that you set up both the diversion on engaged tone AND diversion on unanswered within 15 seconds. This way you can be certain that you’ll never miss a call.
The cost of diverting your calls
Calls forwarded from your lines will be charged at the normal rate and will appear on your usual phone bill.
The following divert information works for most mobile phones (UK). Please check this service. If you have problems diverting your mobile you should contact your service provider to ask them about call forwarding services.
To divert all calls
All your incoming calls will be forwarded, doesn't matter if your phone is switched on or not.
- To Forward Calls: ** 21 * DESTINATION_NUMBER # Send/Call
- Activate: * 21 # Send/Call
- Deactivate: # 21 # Send/Call
- Delete: # # 21 # Send/Call
- Check Status: * # 21 # Send/Call
Divert if no reply
All the incoming calls will be forwarded if not taken within a defined time.
- Forwarding: ** 61 * DESTINATION_NUMBER # Send/Call
- Activate: * 61 # Send/Call
- Deactivate: # 61 # Send/Call
- Delete: # # 61 # Send/Call
- Check Status: * # 61 # Send/Call
Divert if unavailable
All the incoming calls will be forwarded if the phone is switched off or out of network coverage.
- Forwarding: * * 62 *DESTINATION_NUMBER# Send/Call
- Activate: * 62 # Send/Call
- Deactivate: # 62 # Send/Call
- Delete: # # 62 # Send/Call
- Check Status: * # 62 # Send/Call
Divert if busy
All the incoming calls will be forwarded if another call is in progress.
- Forwarding: ** 67 * DESTINATION_NUMBER# Send/Call
- Activate: * 67 # Send/Call
- Deactivate: # 67 # Send/Call
- Delete: # # 67 # Send/Call
- Check Status: * # 67 # Send/Call
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