Medical Answering Services - Your Office & PA

Whether you’re running a private clinic or offering specialist care, your patients expect a calm, responsive and professional service – starting with the person who answers the phone. But with limited front-of-house resource, calls can easily go unanswered or feel rushed. That’s where Your Office & PA can help.

We answer your calls just like an in-house receptionist would – with warmth, professionalism and confidentiality. We’ll handle new enquiries, book appointments, and pass on messages to your team, so you can focus on providing excellent care without phone interruptions.

Professional, Compassionate Call Handling For Private Medical Services​​

In the fast-paced world of healthcare, seamless communication is crucial. At Your Office & PA, we provide telephone answering services tailored specifically to the unique needs of medical practices, including dentists, opticians, specialist medical care providers, and private practitioners. ​

We can:

• Answering calls in your practice or clinic name, freeing you and your team from the distraction 
  
• Booking appointments using your online system (where applicable)
• Taking accurate messages and sending them by email or text
• Patching urgent calls to the appropriate person
• Ideal for sole practitioners or busy private clinics
• Overflow support for your in-house admin or reception team

Our UK-based receptionists act as an extension of your team, ensuring every patient interaction reflects your commitment to attentive and compassionate care

Designed For Businesses Like Yours

We support a wide range of professionals in medical services, including:

• Private medical practices
  
• Specialist consultants
• Aesthetic and cosmetic clinics
• Physiotherapists

• Chiropractors
  
• Osteopaths
• Mental health practitioners
• Health screening and diagnostic providers

Whether you run your own practice or are part of a larger clinic, we’ll help your patients feel supported from the first phone call.

Helping You Deliver Great Care, Without Distractions

We understand that every call could be from a patient who’s anxious, unwell or seeking help. Our friendly, experienced team will make sure they’re treated with care – even when you’re not available to answer the phone yourself.

Let Your Office & PA be your trusted partner, supporting your practice’s communication needs so you can focus on providing outstanding medical care.

For more information here’s our blog post for Medical Services:

https://www.yourofficeandpa.co.uk/blog/posts/2024/november/finding-the-right-call-handling-solution-for-your-medical-practice/