Simply Construction Group

Like many growing businesses, Simply Team started small. In the early days, the founder handled everything personally – including answering calls.

As demand increased, this quickly became unsustainable. Calls were often missed while on site, driving, or meeting customers. This led to missed opportunities, lost revenue, and a less professional customer experience.

The business needed a solution that ensured every enquiry was answered, without distracting the team from delivering projects and winning new work.

“As the business grew I started to miss calls when I was with customers or driving between appointments and I knew this was causing me to miss out on potential opportunities. I had to find a new way to work”.

After speaking to several call handling providers, Simply Team chose Your Office & PA because of the level of support offered.

Rather than simply taking messages, the team would not only capture full enquiry details but they could also book appointments directly into diaries, actively supporting the sales process.

The onboarding process was as easy and straightforward, allowing the service to be set up quickly and without disruption.

“I spoke to a few firms who offered similar services. I liked the team I spoke to and the fact they were prepared to help book appointments for me  - not just take calls / messages and pass them on”.

Simply Team has been a customer of Your Office & PA since 2013, working together for over a decade.

Day to day, the service is easy to use, reliable, and consistent. As Simply Team has grown, the service has scaled alongside them to manage increased demand.

“I find communicating with the team very easy - we’ve been working together for over 10 years+!”

Since outsourcing call handling and diary management, Simply Team has grown into one of the largest domestic construction firms in London.

Enquiries are captured efficiently and professionally, and sales appointments are booked directly without adding administrative work to the internal team. This has freed up senior staff to focus on winning work and growing the business.

While the exact impact is difficult to quantify, outsourcing calls and diary management has removed a significant operational burden and supported sustained long-term growth.

“Having an efficient way of capturing leads as definitely been part of this success. My sales team get their appointment blocks filled out, without any admin from me or my my team”.