London Eye Clinic

Before working with Your Office & PA, Dr Starr had tried several answering services but found them unsuitable.

“They wouldn’t follow the script they’d been given and didn’t take the details they were supposed to. For my business it’s essential to capture the patient name, contact details and a reference number. Without that, I can’t make sense of the calls.”

This lack of accuracy created frustration and made it difficult to manage enquiries effectively. “Very shortly after I started working with you, I saw a big difference. The detail I needed was included and it was a huge improvement.”

Dr Starr started with a free trial which immediately gave him confidence. “I did the free trial and liked you straightaway.”

The setup and onboarding process was straightforward. “Setup and onboarding were very simple and easy.”

Any rare issues are resolved quickly. “If I ever have an issue, which might happen once or twice a year, it gets resolved immediately.”

Results at a Glance – The Impact for London Eye Clinic

✔ Calls answered correctly, every time
✔ Complete and accurate patient details captured
✔ No missed calls during busy clinics or staff absences
✔ Reduced stress and improved focus on patient care
✔ A trusted partnership lasting over 15 years