Ashwood Tree Surgeons

The biggest problem I had was answering calls while I was on site. It’s not easy to take details or arrange appointments when you’re halfway up a tree! I was missing up to ten calls a day, and then trying to ring people back between jobs or in the evenings.

By the time I did, a lot of the work had gone elsewhere. I knew I was losing business simply because I couldn’t get back to people quickly enough, and it made me feel like I wasn’t giving the best customer service.

I started looking for help and rang a few telephone answering companies to see what they could offer.
Your Office & PA stood out right from the first call – they answered straight away, were really friendly and professional, and actually took the time to explain how it all worked.

The 14-day free trial gave me confidence to give it a go, and Andrew (one of the directors) talked me through the whole setup in about 15 minutes. It was so simple.
I just divert my business calls to them, so my number stays the same.

Customers don’t even realise they’re speaking to a receptionist who isn’t sitting in my office. It’s completely seamless.

The team at Your Office & PA answer my calls, take contact details from calls, and send me a detailed message including the service they require and their preferred days and times for a visit. This makes following up so much easier.

If someone wants to speak to me personally, they’ll let the caller know I’m out on site until a certain time and manage expectations really well – so I’m not under pressure to call back mid-job.

They got to know how I like my calls answered and what kind of questions customers usually ask, so it feels like they’re part of my team.

Whilst I wasn’t missing any more calls, I soon realised I was still spending evenings preparing and sending quotes, so we worked together on a quote template that they could send for me. Now, once I’ve visited a property, I just email or call the office to go over the job details and they send out the quote on my behalf. All my quotes are now sent quickly, often on the same day as my visit, which has made such a difference. They also take care of completing and sending invoices to customers and chasing payments when needed, which has saved me even more time and helps keep my cash flow on track.

It’s honestly transformed how I work.

I don’t lose business anymore because every call is answered and every customer gets a quick response. I’ve got more time to focus on the actual tree surgery work, and I’m not spending my evenings chasing messages or writing quotes.
Hiring a full-time office person to do what Your Office & PA does would cost a fortune – and they wouldn’t be able to handle multiple calls at once like the team can. It’s great value for money and has made such a positive difference to my business.