The team are bright and do so much more than just answer the phone…
Simon Tolson, Rumsey Holiday Homes
What Type Of Businesses Will Benefit From Telephone Answering Services?
A telephone answering service is a business that receives incoming calls for other companies or individuals. Your Office & PA (based in the UK and established since 2007) takes calls for businesses when they’re too busy or unable to take the calls themselves, or perhaps they simply wish to offer their callers a professional reception service without the cost of employing a receptionist themselves.
Any business that receives phone calls from customers, prospects or colleagues can benefit from our telephone answering service.
Below are examples of a few businesses that may find our service particularly useful…
You may already have reception or admin staff who answer your calls, but what happens when they’re already dealing with a call, are away from their desk, or are on holiday or off sick? You can divert your calls to our reception team when you or your staff are unavailable or simply too busy. You can choose to use our flexible service just for overflow calls (when your line’s engaged or is not answered within a certain number of rings) or to help cover periods of staff absence or you can divert all calls. The choice is yours and YOU are in control.
If staff members are taking time off then you may need support for a short period of time to help answer your calls, take messages, process payments or complete over the phone or online orders. Our remote telephone reception service can fill the gap. We have no minimum contracts and a flexible service that makes us the perfect solution for short term cover.
Whatever the size of your business you’ll have times when your reception staff can’t handle the call volume. We can pick up overflow calls and even patch them through to the right person. Your customers won’t even realise their call has been answered off site.
If your business requires you to be away from the office for most of the day (for example if you’re a plumber, mobile hairdresser or consultant), then a telephone answering service will not only ensure you don’t miss a call, but will also help you provide improved service to your customers as you won’t have to worry about answering the phone for a new prospect when you’re in the middle of an important job for another customer.
Make sure you never miss a call from a valuable customer or a new prospect. Divert your calls to your our receptionists when you’re not available to take a call or when you’re already on the line. Like many start up businesses you’ll be closely watching the pennies. Our flexible service is a perfect way for you to carefully manage your budget whilst ensuring that you never miss that important call. After all, you don’t want to waste money generating leads only to then miss the call!
If you’re investing in marketing then you need to know whether your money has been well spent. We can carefully log all your enquiries by source to make sure you know which advertising method is working the best; we can even provide you with different telephone numbers to test different campaigns.
we can send out information on your behalf. We’ll take the callers details (and send you these in a message) and send them the information they have requested (by email or post) without you having to lift a finger!
Easy Set-Up Process
Our telephone answering service is quick and simple to set up. Within a few hours you could be enjoying the great benefits of our service.
Click below to get an idea of how your telephone answering service would work. For further information feel free to contact us by filling in our online enquiry form or calling to speak to Gordon or Sarah on 0800 433 40 30. You can also find further information by visiting our FAQ’s page.