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Discover How A Telephone Answering Service Is A Cost Effective Support Solution For Tradesmen

Discover How A Telephone Answering Service Is A Cost Effective Support Solution For Tradesmen

Telephone Answering Services work perfectly for trade and home services businesses and here’s why…

If you’re a plumber, electrician, builder, landscape gardener or any other type of trade, whether it’s domestic or commercial, or you’re a one-man-band or employ a team, then spending your time out of the office and not tied to a desk is essential. Afterall, visiting customer premises to quote and complete work is how you earn money.

The downside to being out and about all the time is it makes it difficult to juggle answering calls and keeping on top of admin tasks such as preparing quotes, chasing up payments etc. And if you miss a call, then there’s a good chance that you’ll be missing new business opportunities too.

A professional telephone answering and virtual reception service is a cost effective way for you to easily smarten up your front-end customer service, give you more time with less interruptions and stop worrying about trying to answer calls when you’re driving or with customers.

Here’s just a few benefits for you to consider:

Never Miss A Call: You can seamlessly divert your calls to your virtual receptionist ensuring that you don’t miss out on opportunities simply because you missed the call.

Less Interruptions: Cuts out the need for you to juggle calls whilst you’re with customers, driving, or completing tasks. Helps you to prioritise calls and messages.

Improves Company Image: With all calls answered professionally, with your company name, you’ll give a great, reliable company, first impression to all callers.

Easily Capture Contact Details: Full and accurate contact details will be captured from every caller. No need to worry about writing down names and messages. All information can be sent you by email/text and stored securely in your online account, making follow up much easier.

Take Messages or Transfer Callers To You: Your virtual receptionist can take messages, answer customer queries or transfer callers directly to your phone wherever you are in the world.

Saves Money/ Not A Drain On Resources: By outsourcing your telephone answering work you’ll benefit from another pair of hands to help, without the cost and hassle involved in employing a receptionist yourself. A virtual receptionist is there when you need them and not a drain on resources when you don’t.

No Need For Office Space: You can build a support team without the costs associated with office space or extra equipment such as PC’s desks etc.

Supports Admin Tasks: A virtual receptionist can also support you to keep on top of some admin tasks such as chasing up payments, sending invoices, preparing quotes, and responding to emails.

If you’d like to discover how a professional telephone answering could support your business, then you can start with a 14 day FREE trial.

Your free 14 day, no obligation, trial is quick and easy to set up and there’s no techy know-how required. Simply call me on 01928 508800 or follow the link below to discover more and order our free information pack.

https://www.yourofficeandpa.co.uk/industries/trades-home-services/

 

Trade And Home Services Frequently Asked Questions

Q1. What are telephone answering services and how can they benefit my trade business?

Telephone answering services are professional solutions that manage your incoming calls, ensuring every caller receives a prompt and friendly response. They can benefit your trade business by improving customer service, reducing missed opportunities, and allowing you to focus on your core operations without the distraction of constant phone calls.

Q2. Can a telephone answering service help my business if my team is working remotely?

Absolutely! A telephone answering service is a perfect partner for remote work setups. It ensures your business maintains a professional front and continuous communication with your clients, no matter where your team is located. This seamless integration can significantly enhance your business's flexibility and responsiveness.

Q3. Will the service understand the specific needs of my trade business?

Yes. Providers often tailor their services to fit the unique needs of various industries, including trades and home services. By working closely with you, the service can develop a deep understanding of your business requirements, ensuring calls are handled in a way that aligns with your brand and operational needs.

Q4. How quickly can a telephone answering service be set up for my business? 

Setting up a telephone answering service can be surprisingly quick—often within a matter of hours or days. The exact timeframe can depend on the complexity of your needs and the level of customisation you require, but providers aim to get you up and running as smoothly and swiftly as possible. You don’t need any fancy technology to get started.

Q5. Is it expensive to use a telephone answering service?

Costs can vary based on the service level you choose and the volume of calls your business receives. However, many find it a cost-effective solution compared to the overhead of hiring additional staff. Plus, with flexible plans, you can select a service that fits your budget and scales with your business and you can usually trial the service for free before you commit to any costs.

Q6. How can I ensure the service matches my business’s tone and approach?  

Providers typically offer custom scripting and call handling instructions to ensure the service aligns with your business's tone and approach. Training sessions and regular reviews can also help maintain consistency and adapt to any changes in your business strategy.

Q7. Can telephone answering services handle emergency calls or urgent enquiries specific to trades and home services?

Yes, many services are equipped to identify and escalate emergency calls or urgent enquiries according to protocols you set. This ensures that critical issues are addressed promptly, maintaining customer trust and satisfaction.

Q8. What happens to the information collected during calls?

The information gathered during calls can be sent to you in real-time via email, SMS, or a bespoke client portal. This ensures you're always informed and can follow up on leads or enquiries as needed, keeping your business operations smooth and efficient.

For more FAQ information on our telephone answering service follow this link: https://www.yourofficeandpa.co.uk/faqs/

About the author

Sarah Basey

Sarah Basey

Sarah founded Your Office & PA in 2007 and has 17 years of experience working with businesses offering telephone answering and virtual reception services.

Sarah works full-time in the business, alongside her co-directors Chris and Andy, giving the business a unique, owner-managed feel which enables a fully flexible approach to the services provided.

Never miss a call again

Request Your FREE Information Pack Here…

To find out more you can request our FREE Information Pack “Here’s How You Could Save Money And Win More Business” which includes everything you need to know, how the service works, how to get started and how much it costs.