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Elevate Your Estate Agency with Professional Telephone Answering Services

Elevate Your Estate Agency with Professional Telephone Answering Services

In the dynamic world of property, where first impressions can make or break a deal, ensuring every call is answered promptly and with the utmost professionalism is crucial. That's where telephone answering services come into the picture, serving as an indispensable extension of your estate agency. Let’s delve into how these services can revolutionise your operations, providing support exactly when you need it most.

Your Doors Are Always Open (and your phone lines!)

Imagine a scenario where no call goes unanswered, whether you're tied up in viewings, in the midst of a meeting, or outside office hours. Telephone answering services ensure that your clients and potential leads receive immediate attention, with each call answered in the name of your business. It’s akin to having a dedicated team without the associated costs, ensuring you’re perpetually poised to capitalise on every opportunity.

Cost-Effective Support

Employing a full-time receptionist or additional staff members to manage calls can be expensive. Telephone answering services present a financially savvy alternative, providing you with all the benefits of a dedicated team minus the overheads. You pay only for what you need, making it an efficient way to handle your call management needs as your agency expands.

Customised to Your Unique Requirements

What sets a professional answering service apart is its adaptability. Need support during busy spells, after-hours, or looking for a fully outsourced solution? These services can be tailored to meet the specific needs of your agency. You maintain control, with the freedom to adjust your setup as your business and the property market evolve, ensuring the service remains as agile as you are.

Beyond Call Answering

These services extend beyond merely answering calls, offering a comprehensive support package designed with estate agents in mind. From arranging viewings and valuations to managing inquiries and providing information on properties, they act as an extension of your office. This not only elevates the customer service experience but also frees you to concentrate on what you excel at: selling and letting properties.

Bolstering Your Brand Image

In property, first impressions are paramount. A professional telephone answering service guarantees that every call is handled with exceptional professionalism and warmth, mirroring your agency’s dedication to excellence. This not only enhances your brand’s image but also fosters trust and confidence among your clients and prospects.


Most telephone answering services will offer you a no obligation, free trial. This is a great way to truly discover how this service can support you and be a real financial benefit to your business..


In the competitive arena of the UK property market, staying ahead means being consistently available, professional, and ready to embrace every opportunity. Telephone answering services offer a strategic solution to achieve just that, ensuring no call goes unanswered and every client feels valued.

Examples Of Services To Support Your Estate Agency

Find out more about the services that are available for Estate Agents, from lead qualification to smartening up your customer service:


Frequently Asked Questions

Q1. How can a telephone answering service benefit my estate agency?

A telephone answering service ensures no call goes unanswered, providing immediate attention to clients and leads. This improves customer service, enhances your brand image, and enables you to focus on core activities like selling and letting properties.

Q2. Can the service handle specific tasks for estate agents, such as booking viewings or managing inquiries?

Yes, the service goes beyond just answering calls. It includes arranging viewings, valuations, managing inquiries, and providing property information, acting as a comprehensive support package for estate agents.

Q3. What are the cost benefits of using a telephone answering service compared to hiring full-time staff?

The service is cost-effective, eliminating many of the overheads associated with employing extra staff. You pay only for what you need, which is significantly cheaper than employing a receptionist, without the hassle of managing employee-related expenses and challenges.

Telephone answering services can also be flexed up and down so you can easily handle the peaks and troughs of property sales.

Q4. Is there a trial period to assess the service before committing?

Yes, most services offer a no-obligation free trial, allowing you to experience the benefits firsthand and see how it fits with your business needs before making any financial commitment.

Q5. How easy is it to set up the telephone answering service?

Setting up the service is straightforward and risk-free, with no need for software, technology, or upfront payments. The process is quick, and support is available to guide you through every step.

Q6. Can I still answer some calls in the office?

Yes, you can. You’re always in control. You can easily switch the service to handle all calls if there’s no one on the office, or you can use the service to pick up overflow calls that you would otherwise miss.

Q7. Can the service be customised to fit the specific needs of my estate agency?

Absolutely. The service is adaptable and can be tailored to support you during busy periods, after hours, or as a fully outsourced solution, ensuring it remains as flexible and responsive as your agency needs it to be.

You can also set up short-term cover to help with holidays, recruitment issues and other staff absences.

Q8. What types of tasks apart from call answering can the service manage for estate agents?

Alongside call answering, the service can manage diary and appointment scheduling, process payments, handle mail, and even support marketing campaigns by logging enquiries by source. It's designed to provide comprehensive support tailored to the needs of estate agents.

For more FAQ information on our telephone answering service follow this link:


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About the author

Sarah Basey

Sarah Basey

Sarah founded Your Office & PA in 2007 and has 17 years of experience working with businesses offering telephone answering and virtual reception services.

Sarah works full-time in the business, alongside her co-directors Chris and Andy, giving the business a unique, owner-managed feel which enables a fully flexible approach to the services provided.

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