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Real Testimonials, From Real People, Who Are Real Customers (with evidence attached!)

Watch the video below to hear how valuable Carrolly Torres from Academy For Growth, finds our telephone answering services...

Here are just a few more examples of comments from our customers...

"In My Business If You Don’t Answer The Phone You don’t Get Any Work"

"Customers who have used us for years have commented on how polite and efficient the girls in the office are and some of my contract clients have expressed how much easier it is to contact us now.

Using Your Office & PA has helped to save my business approximately £10,000 PA in staff cost and what has been more surprising is how much more work we have since we started using the service.

I would recommend Your Office & PA to anybody who has a business reliant on calls being answered; even those who think a call answering service wouldn't be right for them (I didn't!)"

Liam Knowles, Mark Knowles Plumbing & Heating, Southport

To See A Copy Of The Letter And Read The Full Testimonial Click Here 


"They Act As The Invisible Glue That Holds My Company Together, Letting Us Get On With Travelling The Country..."

"How do you run a small business on a shoestring? That was our issue, and 5 years after starting the business, it still is.

We don’t have a formal office, but our customers and potential customers don’t actually know that they are talking to someone at Your Office and PA whenever they ring our number. They just believe they are talking to a thoroughly professional member of our team, which in effect they are!

 YOPA (Your Office & PA) act as the invisible glue that holds the company together, letting us get on with travelling the country doing our thing. We are all so delighted by their service that we have never, not for a second, considered looking around for an alternative."

Paul Baron, Innovar, Warwick

To See A Copy Of The Email From Paul Click Here


"I Know That I Won't Miss Out On Valuable New Enquiries"

"Now I can get on with my work and leave the office safe in the knowledge that I won't miss out on valuable new enquiries and all my callers will be greeted be a friendly, knowledgeable receptionist"

Shakeel Akram, Abbey Estate Agents, Essex


 "The Best Team We've Worked With- We Know We've Made The Right Choice"

"Before joining Your Office & PA we had another company run our telephone system for 5 years. As a driving school we promoted the highest level of customer service but felt that towards the end of our stint, this was not reflected in our call staff.

Your Office & PA is the best call centre management team we've worked with by a long way. Very polite on the phone, willing to learn more about our business, with an easy to understand credit pricing system and most important of all for us bookings are made on a more frequent level.

You guys are doing a really great job and we really appreciate it.

We know we've made the right choice by choosing them and we look forward to continued success in the future"

Andre Franklin, Franklin 33, London


"All The Benefits Of Having My Own Receptionist-
But Without The Costs"

“Your Office & PA’s telephone answering service provides my company with all the benefits of a having a full time receptionist- but has freed me up from the cost and responsibility of employing one myself.

Before I started working with Your Office & PA I had tried employing my own receptionist (I found this too costly) so I reverted to answering all the calls myself. The problem with this is that I found that whilst I welcomed the sound of the phone bringing in new business, I found the constant interruption to the work I was trying to complete was difficult to manage.

With Your Office & PA’s service I know that all my calls will be answered promptly and I can prioritise and return calls when necessary. I find my working day is much more productive”

Owen Gigg, Pacific Wizard, Runcorn, UK and Queensland, Australia


"The Team Are Bright And Do So Much More Than Just Answer The Phone..."

"Your Office & PA have allowed us to continue to grow and only pay for the time we need so we haven't had to add a member of staff until really necessary.  The team are bright and do so much more than answer the phone- they are valued members of our organisation and our customers are always surprised to hear that they are not sat next to us"

Simon Tolson, Above Beech Cottages, Cornwall


"We Trust Them Implicitly And They Have Become An Important Part Of Our Business"

 “We’ve been using Your Office & PA since our business was a small start up to answer phone calls and make diary bookings.  The team are fantastic and due to their efficient service we never miss a call or an email from a potential client.  As our company has grown over the years we’ve also been using the team for more and more of their services and cannot fault them.  We trust them implicitly and they have become an important part of our business.”

Helen Wood, Simply Team, London SW12


"Fantastic Service And Wonderful Staff"

"Before I was struggling taking down bookings, taking calls and working all at once. Your Office & PA has helped me gain more time for my clients while they deal with the rest!

Your Office & PA not only found the best package that would suit me but also spent time to find out about my business and worked out what would be best for me! Thank you for your time and effort and I would always recommend this service for anyone who is running a business!" 

Maryam Sanita, London W1


"Highly Recommended To Increase Efficiency Of Your Business"

“We are a busy NHS Dental Practice that used to struggle to answer patient's calls adequately.  Since using Your Office & PA this has changed dramatically.

All our patients’ calls are now answered by a human being without having to choose options or listen to painful music.  The operators are friendly and professional.  Messages are delivered to us promptly via email with full contact details and enquiry content.  This enables us to deal swiftly with patient requests/needs already having all the information to hand.

This is a super service and a very pleasant company to deal with.  I highly recommend any business to use Your Office & PA for increased efficiency”

Ruth Bowie, Practice Manager, Manor Dental Practice, Hampshire


"They Have Exceeded Our Expectations" 

“The team at Your Office & PA are fantastic! We decided to trial the service as we were finding it increasingly difficult to answer the phone and were aware that we were missing custom because of this. We discussed the option of employing a receptionist but found that the cost of employing one was too high for our newly opened clinic.

We discovered Your Office & PA on the internet and decided to give them a try. We have never looked back. The team at YOPA are now an invaluable part of our business and we have seen our business grow at a much faster rate since using them. Having YOPA answer all our calls and manage our diary has freed us up to further develop the service we offer.
As we have grown we have asked YOPA to take on more of our clerical tasks and they have gladly and efficiently taken this on. We no longer need to worry about missing calls, and ultimately new business, as we know YOPA has it all under control. We even have an e-mail address where new referrals are sent directly to our dedicated PA to arrange appointments.
 We have been so impressed with YOPA, they have exceeded our expectations and we look forward to a long working relationship with them. It is no surprise then that we would highly recommend them to any business (as long as our team of PA’s aren’t taken off us!!)
Paul Davey and Rachel Trenner, Coast Physiotherapy, Swansea

"A Fantastic Service... Suits My Small Business Perfectly"

“A fantastic service which gives me the confidence to run my day to day business without the interruptions of calls anytime of the day, when I’m available I can call my customers back.
A fast, professional and cost effective solution that suits my small business perfectly!”
Kevin Anderton, KK Catering, Stockport

"Very Efficient"

"Efficient. Knowledgeable. Good, easy to use website. Friendly and professional"

Kathy Warrington, Refresh Marketing, Macclesfield


“An Extra Pair Of Hands Without The Cost Of An Extra Employee…”

“I can honestly say that Your Office & PA have been a fantastic solution to our problems in this current financial climate.
We really need another member of staff, but can’t stretch to another salary, and Your Office & PA fill the role perfectly, at a fraction of the cost!
My clients have also commented that they thought the people answering the phone were actually in my office, and that I must be doing well to be expanding my team during these difficult times!
Sharlene, Katie & Sarah have all been so friendly and helpful that it almost feels like they work as part of my company. A perfect all round service.”
Geoff Short
Beam Estate Agents, Skegness

"Have Saved Me Hours Upon Hours...And Reduced My Overheads" 

"I'd like to say a big thank you to Your Office & PA for helping me with my new specialist dental centre.

Everyone knows that time is the most precious commodity, and Your Office & PA have saved me hours upon hours. With their helpful and professional staff I'm able to continue treating patients at my existing practice; secure in the knowledge that any patients enquiring about treatment at the new centre will not be greeted with an answer phone (and therefore probably hang up).

Within minutes of the call my PA has emailed me the patients details so I can contact them and arrange an appointment. This has also helped me reduce my overheads as I haven't had to employ a receptionist.

They have been so helpful and professional I only wish they would expand their services to include dentistry!"

Ian Hutchinson, The Smile Lounge, Chepstow


"They Are Prompt, Accurate And Above All Give A Professional Service"

"I would like to thank Sarah and team for an excellent professional service. As the owner of a small but busy company I have found this service to be excellent as I do not have the headache of training staff or recruitment headaches, and Your Office & PA have provided the service which has met my requirements exactly. They are prompt, accurate and above all give a professional service.

I most certainly would highly recommend this service to any business."

Julie Griffiths, Director, Drake International, York


"They Over Deliver On My Expecations"

"An Excellent Service! They are professional and friendly and over deliver on my expectations. The messages they send are always timely and accurate. This service is excellent value for money"

Mary-Ann Irbins, Director, Gain Retail, Skipton


“I Know That Any Caller Will Receive Personal Attention” 

"Prior to discovering Your Office & PA I was always worried about leaving the office and relying on my answer phone. I was conscious that a number of potential clients could be lost as people hate leaving messages on a machine.
Now with the services of Your Office and PA if I am out of the office I know that any caller will receive personal attention and they are unaware that the call is not being answered in my office. The messages I receive are comprehensive and contain all the information I require.
I have no hesitation in recommending this service"

David Spencer, Managing Director
TSL Business Sales, Weymouth, Dorset


"My PA Outlines My Calls Very Well"

"A very professional service. The database management system informing me of the calls is very good and my PA outlines my calls very well. This is my first involvement with Your Office & PA and I have been very pleased with the service"

Philip Hodson, Gift Chest


"We Know We'll Never Miss A Call"

"A fabulous service that has given everyone the freedom to get on with their work and be out and about without worrying about missing a call"

Kate Lithgow, Crear, Argyll


“Fantastic Service - Professional & Efficient” 

"Since working with Your Office and PA we have had fantastic service, finding them to be professional and efficient when dealing with any queries. Their PA's bring credit to Virtual Office services with their admirable telephone manners and can-do attitude.
Their services have been exceptionally beneficial to us at Duocall Communications as thanks to them, our time has been significantly freed up, allowing us to follow our chosen roles and conduct our business with heightened productivity.
We look forward to continuing with Your Office and PA and have a great business relationship with them" 

 James Bradley, Duocall Communications, Rotheram


"Extremely Efficient, Professional And Friendly" 

"Thank you for your help this year with my call handling. You have been extremely efficient, professional and friendly. You have helped me project the same image to my clients. Your service is a valuable addition to my business and I look forward to continuing the relationship in the years ahead. Thanks again"

Michael Jillions, MillHouse, Suffolk


"The Messages They Take Are Really Clear"

"I would like to say that I'm very impressed with the service. The PA's are always very cheerful and professional when you ring and the messages they take down are clear - so far no malfunctions with ring back numbers. Also their website is very user friendly"

Polly Jones, Prime Supplies, Bristol

"I'm in total agreement with Polly's comments. Plus I'd like to add that the invoicing is very straight forward"

Jane Daniels, Prime Supplies, Bristol



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"Excellent service that has helped save me £10,000 a year in staffing costs. I would highly recommend their service"
Liam Knowles, Mark Knowles Plumbing & Heating, Southport
"I know that I won't miss out on valuable new enquiries"
Shakeel Akram, Abbey Estates, Essex
"The best team we've ever worked with"
Andre Franklin, Franklin 33, London
"The benefits of having my own receptionist but without the costs"
Owen Gigg, Pacific Wizard, Cheshire
"The excellent service freed us up to get on with our work without interruption"
Carrolly Torres, Academy For Growth, Manchester
» More Testimonials

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