Testimonials for our Telephone Answering and Reception Services

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Customer Testimonials

Here are just a few examples of comments from our customers...

"They Have Exceeded Our Expectations"

“The team at Your Office & PA are fantastic! We decided to trial the service as we were finding it increasingly difficult to answer the phone and were aware that we were missing custom because of this. We discussed the option of employing a receptionist but found that the cost of employing one was too high for our newly opened clinic.

We discovered Your Office & PA on the internet and decided to give them a try. We have never looked back. The team at YOPA are now an invaluable part of our business and we have seen our business grow at a much faster rate since using them. Having YOPA answer all our calls and manage our diary has freed us up to further develop the service we offer.

As we have grown we have asked YOPA to take on more of our clerical tasks and they have gladly and efficiently taken this on. We no longer need to worry about missing calls, and ultimately new business, as we know YOPA has it all under control. We even have an e-mail address where new referrals are sent directly to our dedicated PA to arrange appointments.

We have been so impressed with YOPA, they have exceeded our expectations and we look forward to a long working relationship with them. It is no surprise then that we would highly recommend them to any business (as long as our team of PA’s aren’t taken off us!!)

Paul Davey and Rachel Trenner, Coast Physiotherapy, Swansea

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"A Fantastic Service... Suits My Small Business Perfectly"

“A fantastic service which gives me the confidence to run my day to day business without the interruptions of calls anytime of the day, when I’m available I can call my customers back.

A fast, professional and cost effective solution that suits my small business perfectly!”

Kevin Anderton, KK Catering, Stockport

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"Very Efficient"

"Efficient. Knowledgeable. Good, easy to use website. Friendly and professional"

Kathy Warrington, Refresh Marketing, Macclesfield

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“An Extra Pair Of Hands Without The Cost Of An Extra Employee…”

“I can honestly say that Your Office & PA have been a fantastic solution to our problems in this current financial climate.

We really need another member of staff, but can’t stretch to another salary, and Your Office & PA fill the role perfectly, at a fraction of the cost!

My clients have also commented that they thought the people answering the phone were actually in my office, and that I must be doing well to be expanding my team during these difficult times!

Sharlene, Katie & Sarah have all been so friendly and helpful that it almost feels like they work as part of my company. A perfect all round service.”

Geoff Short
Beam Estate Agents, Skegness

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"Have Saved Me Hours Upon Hours...And Reduced My Overheads"

"I'd like to say a big thank you to Your Office & PA for helping me with my new specialist dental centre.

Everyone knows that time is the most precious commodity, and Your Office & PA have saved me hours upon hours. With their helpful and professional staff I'm able to continue treating patients at my existing practice; secure in the knowledge that any patients enquiring about treatment at the new centre will not be greeted with an answer phone (and therefore probably hang up).

Within minutes of the call my PA has emailed me the patients details so I can contact them and arrange an appointment. This has also helped me reduce my overheads as I haven't had to employ a receptionist.

They have been so helpful and professional I only wish they would expand their services to include dentistry!"

Ian Hutchinson, The Smile Lounge, Chepstow

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"They Are Prompt, Accurate And Above All Give A Professional Service"

"I would like to thank Sarah and team for an excellent professional service. As the owner of a small but busy company I have found this service to be excellent as I do not have the headache of training staff or recruitment headaches, and Your Office & PA have provided the service which has met my requirements exactly. They are prompt, accurate and above all give a professional service.

I most certainly would highly recommend this service to any business."

Julie Griffiths, Director, Drake International, York

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"They Over Deliver On My Expecations"

"An Excellent Service! They are professional and friendly and over deliver on my expectations. The messages they send are always timely and accurate. This service is excellent value for money"

Mary-Ann Irbins, Director, Gain Retail, Skipton

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“I Know That Any Caller Will Receive Personal Attention”

"Prior to discovering Your Office & PA I was always worried about leaving the office and relying on my answer phone. I was conscious that a number of potential clients could be lost as people hate leaving messages on a machine.

Now with the services of Your Office and PA if I am out of the office I know that any caller will receive personal attention and they are unaware that the call is not being answered in my office. The messages I receive are comprehensive and contain all the information I require.

I have no hesitation in recommending this service"

David Spencer, Managing Director
TSL Business Sales, Weymouth, Dorset

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"My PA Outlines My Calls Very Well"

"A very professional service. The database management system informing me of the calls is very good and my PA outlines my calls very well. This is my first involvement with Your Office & PA and I have been very pleased with the service"

Philip Hodson, Gift Chest

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"We Know We'll Never Miss A Call"

"A fabulous service that has given everyone the freedom to get on with their work and be out and about without worrying about missing a call"

Kate Lithgow, Crear, Argyll

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“Fantastic Service - Professional & Efficient”

"Since working with Your Office and PA we have had fantastic service, finding them to be professional and efficient when dealing with any queries. Their PA's bring credit to Virtual Office services with their admirable telephone manners and can-do attitude.

Their services have been exceptionally beneficial to us at Duocall Communications as thanks to them, our time has been significantly freed up, allowing us to follow our chosen roles and conduct our business with heightened productivity.

We look forward to continuing with Your Office and PA and have a great business relationship with them"

James Bradley, Duocall Communications, Rotheram

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"Extremely Efficient, Professional And Friendly"

"Thank you for your help this year with my call handling. You have been extremely efficient, professional and friendly. You have helped me project the same image to my clients. Your service is a valuable addition to my business and I look forward to continuing the relationship in the years ahead. Thanks again"

Michael Jillions, MillHouse, Suffolk

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"The Messages They Take Are Really Clear"

"I would like to say that I'm very impressed with the service. The PA's are always very cheerful and professional when you ring and the messages they take down are clear - so far no malfunctions with ring back numbers. Also their website is very user friendly"

Polly Jones, Prime Supplies, Bristol

"I'm in total agreement with Polly's comments. Plus I'd like to add that the invoicing is very straight forward"

Jane Daniels, Prime Supplies, Bristol

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Testimonials

"They Have Exceeded Our Expectations So It's No Surprise That We Would Highly Recommend Them"
Paul Davey, Coast Physiotherapy, Swansea

"An extra pair of hands without the costs of an extra employee"
Geoff Short, Beam Estate Agents, Skegness

"This service has saved me hours upon hours - and significantly reduced my overheads"
Ian Hutchinson, The Smile Lounge, Chepstow

"I know that any caller will receive personal attention"
David Spencer, TSL, Weymouth

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Price Information

Customer Testimonials

"They Have Exceeded Our Expectations"

"A Fantastic Service... Suits My Small Business Perfectly"

“An Extra Pair Of Hands Without The Cost Of An Extra Employee…”

"They Are Prompt, Accurate And Above All Give A Professional Service"

"They Over Deliver On My Expecations"

“I Know That Any Caller Will Receive Personal Attention”

"My PA Outlines My Calls Very Well"

"We Know We'll Never Miss A Call"

“Fantastic Service - Professional & Efficient”

"Extremely Efficient, Professional And Friendly"

"The Messages They Take Are Really Clear"

We'll call you back...

Testimonials