A One-Stop-Shop For All Your Office Support And PA Requirements...
We Offer An Unrivalled Telephone Answering Service With A “World Class Service Guarantee”, PLUS - We Provide A Wide Range Of Additional Virtual PA Support Services
|
At the heart of our business is our exceptional telephone answering service. A service where we GUARANTEE the level and quality of the high standard of service we offer. In addition to this service, and quite often in response to customer demand, we’re also busy providing our clients with a wide range of additional virtual PA and reception services. Our aim is to become a one-stop-shop for all your reception and PA needs. See the links below for information on each of our services – if you can’t see what you’re looking for then please get in touch and we’ll be happy to discuss your requirements with you. |
 "You'll be amazed by our range of services" |
You can call 0844 44 80 680 or simply complete our online enquiry form and we’ll get back to you.
Telephone Answering Services
- What is a telephone answering service?
- Who will benefit from using a telephone answering service?
- How does the service work?
- Package types
What Is A Telephone Answering Service?
A telephone answering service is a business that receives incoming calls for other companies or individuals.
At Your office & PA we take calls for businesses when they’re too busy or are unable to take the calls themselves. We then take messages on their behalf and relay these messages immediately by email, SMS, FAX or phone call so they can deal with their messages as soon as they’re free.
Using a telephone answering service offers businesses the following advantages:
- Never miss a call again – 20% of business is lost through missed calls
- Improves Time Management – prevents you being interrupted when you’re busy. Your caller won’t get an answer machine message, they’ll talk to a real person who’ll take their message. You can then call back when it’s convenient
- Covers holiday and sickness – prevents other staff getting tied up answering calls if your usual receptionist is taking time off
- No engaged tones – you can divert your calls to us when your own phone lines are engaged. 80% of new customers won’t call back if they hear a busy tone
Who will benefit from using a telephone answering service?
Any business that receives phone calls from customers, prospects or colleagues can benefit from our telephone asnwering service. Below is an example of a few businesses that may find our service particularly useful...
- Small Businesses – You may already have reception or admin staff who answer your calls, but what happens when they’re already dealing with a call, are away from their desk, or are on holiday or off sick?
You can divert your calls to your own dedicated PA who’ll pick them up when you can’t. You can choose to use our flexible message taking service for overflow calls (when your line’s engaged or is not answered within a certain number of rings) or to help cover periods of staff absence.
Click here to see how easy it is to divert you landline or mobile phone to Your Office & PA.
- Businesses That Require Holiday and Sickness Cover For Call Answering – if staff members are taking time off then you may need support for a short period of time to help answer your calls and take messages. We have no minimum contracts and a flexible Pay As You Go package that is perfect for short term cover.
- Businesses That Require Overflow Call Management – whatever the size of your business you’ll have times when your reception staff can’t take a call. We can pick up overflow calls and even patch them through to the right person. Your customers won’t even realise their call has been answered off site.
- Mobile Businesses – if your business requires you to be away from the office for most of the day (for example if you’re a plumber, mobile hairdresser or consultant), then a message taking service will not only ensure you don’t miss a call, but will also help you provide better service to your customers as you won’t have to worry about answering the phone for a new prospect when you’re in the middle of an important job for another customer.
- Start Up Businesses – make sure you never miss a call from a valuable customer or a new prospect. Divert your calls to your own dedicated PA when you’re not available to take a call or when you’re already on the line.
Like many start up businesses you’ll be closely watching the pennies. Our Pay As You Go flexible service is a perfect way for you to carefully manage your budget whilst ensuring that you never miss that important call.
After all, you don’t want to waste money generating leads only to then miss the call!
- Businesses Who Want To Carefully Monitor Marketing Campaigns – If you’re investing in marketing then you need to know whether your money has been well spent. We can carefully log all your enquiries by source to make sure you know which advertising method is working the best; we can even provide you with different telephone numbers to test different campaigns.
- Businesses That Send Out Information/Brochures – we can send out information on your behalf. We’ll take the callers details (and send you these in a message) and send them the information they have requested (by email or post) without you having to lift a finger!
- Overseas Businesses Requiring A UK Presence – If you’re an overseas company looking to expand your business to the UK, then a UK based call centre can help give you a local presence. We can take messages, send out information and even offer you a UK postal address for receiving your mail.
How does your telephone answering service work?
Our telephone answering service is quick and simple to set up. Within a few hours you could be enjoying the great benefits of our service.
The information below gives you an idea of how your message taking service would work. For further information try visiting our FAQ’s page, or feel free to contact us by filling in our online enquiry form or calling 0844 44 80 680.
- Sign up to our FREE 14 day trial – you can request our trial either online or by calling 0844 44 80 680.
- Set Up Your Account – we’ll then be in touch to set up your customer account. We’ll take company information from you such as key personnel, web address, message types, your greeting etc, to enable us to accurately answer your calls. You’ll receive a user name and password for your company so you can log in to our secure website to update any of your details and to check for new messages online.
- Assign A DDI For Your Account – we’ll then assign you your own DDI (inbound phone line). You’ll use this number to divert your phone lines to (landlines and mobiles) whenever you want us to answer your calls. Diverting your lines is simple, click here for instructions on how to do this.
- Assign Your PA’s – each customer gets a small team of dedicated PA’s who will answer all their calls and take their messages. We’ll assign your team and then one of our PA’s will be in touch introduce themselves and check through your company information.
- Choose When To Divert your Calls – your account will then be live and you can start using the service. You can choose full divert for all your numbers, or decide to divert to us when you’re unable to take calls or when your lines are engaged. Click here for instructions on how to divert your phone lines.
- We’ll Take Your Messages – when your calls are on divert and a caller phones your number, the caller will be diverted to your PA's. Our state of the art phone system will recognise that the caller is for your company.
The call will then be routed to one of your PA’s who’ll have all your company information on a screen in front of them before they pick up the phone. The call will then be answered in your company name.
- We’ll Accurately Take Your Message – during your account set up we’ll have worked out with you a number of different call types (specific person request, new customer, existing customer enquiry). When we answer the call we’ll identify which call type it is and then take the appropriate message details.
- Getting Your Messages – once we’ve taken a message for you there are a number of ways you can retrieve this message
- All messages are logged on our secure web based system. You can log in wherever you have internet access to retrieve your messages
- All messages are sent by email. You can choose where message are sent and have messages sent to multiple email addresses
- You can choose to receive a text notification
- We can patch the call through to you
- You can call in to speak to your PA to get your messages
- We can call you to give you your messages
- Day 12 Of Free Trial – we’ll be in touch to discuss how you’re getting on with the service. Our hope is that you’ll be really amazed at how quick and easy it was to set and you’ll have been really pleased with the service we’ve provided and you’ll want to continue to be a customer.
If you’ve decided at this stage that this service is not for you then we’ll simply close your account following completion of your free 14 day trial.
- Choose The Right Package – using information our system will have automatically gathered during your free trial, we’ll be able to recommend the most suitable message taking package for your business. You can choose from Pay-As-You-Go or monthly call packages (just like mobile phone plans).
It’s only at this stage we’ll take bank details from you to complete set up of your account.
Our telephone answering call packages have no minimum contracts. Every month you can review your level of usage and let us know if you feel you’d benefit from changing the deal that you’re on. You can change your package (up or down) every month iif required!
It’s as simple as that. To get started on your FREE, 14 day no obligation trial simply fill in our online form or call 0844 44 80 680.
Telephone Answering Call Packages
All customers can choose either our Pay-As-You-Go option or a monthly call plan. Full details of what’s included in each option are on our price information page. Below is an overview of each option.
Pay-As-You-Go
This works in the same way as a mobile phone Pay-As-you-Go service which you may be familiar with. You simply top up your account online or over the phone and this credits your account. Each time we send you a message (by email or SMS) your credit decreases.
The option can be a great idea for small or start up business with a low volume of calls. It’s also useful for businesses who want to use the service for a short period of time, perhaps to cover holidays or sickness.
The Pay-As-You-Go service doesn’t include all of the options which are part of the monthly call packages, such as patching calls and a dedicated PA.
Monthly Call Packages
Our monthly call packages are invoiced at the beginning of every month. Again, these work in a very similar way to a mobile phone bill. You’ll choose a monthly call package that best fits your business needs. Each package has a number of credits included in the price and then there are additional payments for calls over your inclusive allowance. Click here to go to our price pages to see exactly what’s included in each monthly call package.
Customers who choose a monthly call package also get the option to choose additional services such as call patching, outbound calls, diary management and other virtual PA services.
Virtual PA Services
Every client has their own dedicated PA as their main point of contact. Your PA will answer your calls (or they’ll be answered by one of your PA’s assistants if they’re on another call), know and greet your VIP callers and send your messages by email or text. In addition to this the following PA services are also available.
- You can call in and speak to your PA to pick up your most recent messages
- Your PA can make calls on your behalf, perhaps change an appointment time or notify a customer that you’re running late
- Your PA can book hotels or flights for you
Outbound Services
Your PA can make outbound calls on your behalf...
-
Chase up outstanding invoices
-
Rearrange appointments
-
Check customer contact details
For customers on a monthly package this service is included as part of the "credit" system. Call 0844 44 80 680 for more information
Virtual Reception
If you employ a receptionist to answer your calls and put them through to the correct extension, then you could save your company time and money by outsourcing this service.
Employed receptionists take lunch breaks, holidays, and time off sick, plus you have to pay salaries and national insurance contributions etc. By outsourcing this service you can save yourself the hassle of covering periods of absence as well as saving your company money.
Your Office & PA can act as your receptionist, answering calls and patching them through. This service is fully flexible, we can answer all your calls or just act as an overflow or back up service when your receptionist is not available.
To find out more about our Virtual Reception services, please call 0844 44 80 680 or fill in our online enquiry form and we’ll get straight back to you.
Mailing Services
We can receive, sort and send on your mail, either by post of scanned copies. Your mail can be delivered to our premises.
Businesses who find this service useful:
- Require a UK postal address – perhaps newly launching in the UK
- Don’t have the time to sort post or are fed up with receiving junk mail
- Require post sorting and sending to people at different addresses (perhaps home workers etc)
To find out more about our Mailing Services, please call 0844 44 80 680 or fill in our online enquiry form and we’ll get straight back to you.
|
