Here’s How To Divert Your Telephone Lines To
Your Office & PA

To start using our Call Handling Service, first you need to learn how to divert your phones, and then decide which type of divert you’d like to use. The information below explains your options and the process for diverting your lines.

If you’ve never used a divert service on your lines before then you’ll need to set up the divert facility with your service provider.

• Contact your service provider (for example BT) and request to have divert facility added to your line. This may take 24 hours to go live. The cost for this new facility is around £5 per quarter (depending on your service provider)

Once you have the divert facility set up you’ll be able to choose from the following options.

• Divert your phones when your line is engaged (instead of an engaged tone your caller will be diverted to us and we’ll answer the call in your company name and take a message)

• Divert your calls when you’re unable to answer. This option will divert your phone if the phone rings out unanswered for a certain number of rings (normally around 15 seconds)

• Divert all calls so they come straight into us and don’t ring out at all on your lines

If you require help to have your divert activated we can assist prior to you starting your Free Trial 14 Day Trial.

Here’s How To Divert Your Calls – BT Customers

To Divert All Calls – recommended option if your office is unmanned

• Press *21* and enter the DDI number that we’ve provided you with (this is the phone number your calls will be diverted to).
• Press # to complete the action
• To check that the diversion has activated press *#21#
• To cancel the diversion press #21#

To Divert Calls Unanswered Within 15 Seconds

• Press *61* and enter the DDI number we provided you with for call diversion
• Press # to complete the action
• To check the divert is activated press *#61#
• To switch off this divert press #61#

If you choose this option only (with no other diverts activated) callers will hear an announcement from BT advising them that their call is being diverted. This announcement can be removed. Just call BT and ask them.

To Divert Calls When Your Phones Line Is Busy

• Press *67* and  enter the DDI number that we provided you with for diverting your calls
• Press # to complete this action
• To check the divert has activated press *#67#
• To switch off this divert pre #67#

If you’re office is staffed then we recommend that you set up both the diversion on engaged tone AND diversion on unanswered within 15 seconds. This way you can be certain that you’ll never miss a call.

The Cost Of Diverting Your Calls

Calls diverted from your lines will be charged at the normal rate and will appear on your usual phone bill.

Telewest/ Virgin Media Call Divert Set Up Info

If you are a Telewest or Virgin Media customer abd the BT instructions haven't work for you, then please try the sequences below. We have found that these sometimes change for different areas of the country. You may need to contact your service providerto advise you on the diversion numbers for your area.

To Divert All Calls – recommended option if your office is unmanned

• Press *70 number # (note- there is only one * used) 

To Divert Calls Unanswered Within 15 Seconds

• Press *76 number # 

To Divert Calls When Your Phones Line Is Busy

• Press *71 number # 

If you’re office is staffed then we recommend that you set up both the diversion on engaged tone AND diversion on unanswered within 15 seconds. This way you can be certain that you’ll never miss a call.

The Cost Of Diverting Your Calls

Calls diverted from your lines will be charged at the normal rate and will appear on your usual phone bill.

Mobile Phone Call Divert Setup Info

The following divert information works for most mobile phones. Please check this service. If you have problems diverting your mobile you should contact your service provider.

To Divert all Calls

All your incoming calls will be forwarded, doesn't matter if your phone is switched on or not.

• To Forward Calls: ** 21 * DESTINATION_NUMBER # Send/Call
• Activate: * 21 #  Send/Call
• Deactivate: # 21 # Send/Call
• Delete: # # 21 # Send/Call
• Check Status: * # 21 # Send/Call

Divert if no Reply

All the incoming calls will be forwarded if not taken within a defined time.

• Forwarding: ** 61 * DESTINATION_NUMBER # Send/Call
• Activate: * 61 # Send/Call
• Deactivate: # 61 # Send/Call
• Delete: # # 61 # Send/Call
• Check Status: * # 61 # Send/Call

Divert if Unavailable

All the incoming calls will be forwarded if the phone is switched off or out of network coverage.

• Forwarding: * * 62 *DESTINATION_NUMBER# Send/Call
• Activate: * 62 # Send/Call
• Deactivate: # 62 # Send/Call
• Delete: # # 62 # Send/Call
• Check Status: * # 62 # Send/Call

Divert if Busy

All the incoming calls will be forwarded if another call is in progress.

• Forwarding: ** 67 * DESTINATION_NUMBER# Send/Call
• Activate: * 67 # Send/Call
• Deactivate: # 67 # Send/Call
• Delete: # # 67 # Send/Call
• Check Status: * # 67 # Send/Cal

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